Once you have completed the checkout process and we successfully received your order, you will receive an order confirmation email.
Unfortunately, your order cannot be changed once the order.
You may cancel your order if the items have not yet been dispatched from the warehouse. However, if your parcel has already left the warehouse, we are unable to cancel the order.
If you would like to cancel your order, kindly contact our e-fulfilment partner, Seasia JP at operation_group@seasiajp.com.sg from 9:00am-5:00pm Monday - Friday (excluding public holidays) to be advised on whether your order can be cancelled.
Yes, you need to register an account with us to place an order. This allows you to track order statuses, enjoy member benefits and save time by not having to re-enter your personal information when making future orders. Sign up now!
The order confirmation number begins with "S" and can be retrieved at
If payment is declined, please contact your bank or credit card company first. Payment authorisation is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please call our Customer Service Center at (65) 6832 2642 from 9:00am-5:00pm Monday - Friday (excluding public holidays) or email us at info@aicsg.com.
Delivery is FREE for nett purchases $60 and above! Delivery fee of $5.50 applies for nett purchases below $60.
Orders will be delivered within 3-5 working days.
We deliver throughout Singapore except restricted areas such as airports, Sentosa Island, Military Camps/Areas, Protected Areas, Changi Airfreight Center, Jurong Port, PSA Terminal/Wharves, Jurong Island and other offshore islands.
You can choose your preferred delivery option by choosing Pickup in ORBIS Takashimaya #B2-03A. The goods will be ready between 1-3 days.
You can view your order status under "My Orders" when you log in on our website. Alternatively, you may contact our e-fulfilment partner, Seasia JP at operation_group@seasiajp.com.sg from 9:00am-5:00pm Monday - Friday (excluding public holidays).
The first 2 re-deliveries are free. Kindly note that your order will be cancelled after the 3rd failed delivery attempt.
We currently only ship locally to Singapore.
We strive to ensure your complete satisfaction when shopping with ORBIS. If you are unsatisfied with your order, you may request to return your items and get a refund.
Kindly complete the Return Form and email it to us at info@aicsg.com. Upon acceptance of your return request, our e-fulfilment partner will make arrangements to pick up the items on your preferred date and time. Please be advised that the items must meet the following conditions before any refund will be issued.
Please be advised that the items must meet the following conditions before the refund is processed:
The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients.
If you experienced an allergic reaction after using our products, please email us at info@aicsg.com with a detailed description of what occurred along with pictures. We will do our best to find an appropriate solution. In certain instances, a medical certificate may be requested to verify if it is the product that caused the allergic reactions.
Refunds will take about 1-2 weeks to process. A notification email will be sent out once the refund is successfully completed. If several weeks have passed since your return, and you have not received a refund, please email us at info@aicsg.com.
Once your refund request is approved, the refund will be issued using the same method of payment that was used for the original purchase.
The refund process will take about 1-2 weeks to process. A notification email will be sent out once the refund is successfully completed. If several weeks have passed since your return, and you have not received a refund, please contact our Customer Service Center at (65) 6832 2642 from 9:00am-5:00pm Monday - Friday (excluding public holidays) or email us at info@aicsg.com.
Currently, we do not accept returns at our stores and counters in Singapore.
All points earned on the returned items will be forfeited accordingly. If you have already used up part of/all of these points meant to be forfeited, then you may notice a negative point balance. In the case whereby part of the payment was made using point redemption, the points will be refunded first. Any balance amount will be refunded.
You may drop by our stores and counters to test the products and consult our Beauty Advisors for product recommendations and skincare advice. Find nearest location.
Make sure you are logging in with the same email address and password you registered with. If you are unable to recall your password, click on "Forgot Password" on the login page. You will be prompted to enter your email address and a verification code will be sent to your email to create a new password for your account.
If you continue to experience problems, please email us at info@aicsg.com.
If you are an existing ORBIS member or have signed up for our newsletter when you made a purchase at our stores before, your contact information has been saved with us and an account has already been created for you using the email address you indicated. You will be prompted to enter your email address and a verification code will be sent to your email to create a new password for your account.
Using the same email address will ensure that the points you earned at our stores will be reflected correctly on your online account. You can then earn and redeem points when you shop online and offline using the same account.
If you continue to experience problems, please email us at info@aicsg.com.
To update your personal details, please login to your ORBIS account online and select personal information tab to change your personal details.
A contact phone number is required by most shipping carriers. We will only use this information, when necessary, to notify you about your order and delivery.
You need to register an account with us to place an order online. This allows you to track order statuses, enjoy member benefits and save time by not having to re-enter your personal information when making future orders.
You need to register an account with us to place an order online. This allows you to track order statuses, enjoy member benefits and save time by not having to re-enter your personal information when making future orders.
As an ORBIS member, you get to earn and redeem points on every purchase, enjoy exclusive promotions and birthday month privileges as well as be the first to know of our upcoming events and new product launches!
Membership is free with any purchase! If you are shopping online, simply register here and you can start earning points from your first online purchase.
There are many ways to earn points. Earn points via your spendings, leaving product reviews, through friends’ referrals, and many more.
Sign in to your account to find out more.
Yes, you may earn and redeem your points at ORBIS Takashimaya #B2-03A and on our website, allowing you to redeem your points for rewards both in-store and online.
All points earned will expire in 12 months.
Please refer to the membership information page here.
Your balance points as of 1 Mar 2024 will be transferred to the new membership platform. However, you can only redeem the points from 7 Mar 2024.
You will receive an email with an update on your balance points as of 1 Mar 2024. The points transferred will be valid for 12 months from 1 Mar 2024. There will be no extension thereafter.
You will earn 1-3 points for every $1 spent, based on the final purchase amount after the discount, depending on your member tier. Additionally, you can earn points by leaving a product review on orbis.com.sg or successfully referring a friend to purchase ORBIS products using your referral code or link.
You can redeem a $5 coupon with every 500 points. This coupon can be used to offset your purchase after a discount without a minimum spend.
You can redeem your points at ORBIS Takashimaya Flagship store or ORBIS online store (orbis.com.sg).
There are 3 membership tiers. Please refer here for more details.
All points earned are valid for 12 months from the date of issuance. An email reminder will be sent 3 days before the points' expiry date. Kindly redeem your points before the expiry date, as the points will be forfeited.
You will be automatically upgraded to VIP tier when you spend $1,000 within 12 months.
There is no expiry date for Classic membership. Prestige and VIP membership are valid for 12 months from the date of upgrade. To maintain your Prestige and VIP membership tier, you will need to meet the spending criteria within the validity period of your current membership tier. For example, if you were upgraded to the Prestige tier on 1 March 2024, you must spend $300 in the past 12 months by 28 February 2025, to maintain the Prestige membership tier.
Yes, you can enjoy your birthday discount at both Takashimaya flagship store and orbis.com.sg. The discount is valid for one-time use during your birthday month. Please refer here for you birthday perks based on your membership tier.
You can activate your account and log in to check your balance points.
All purchases before 1 Mar 2024 will not be recorded.
The information you supply is confidential. Personal information will only be used by ORBIS for order shipments or customer service according to the Personal Data Protection Act.
Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission.
Please refer to our privacy policy for more details.
You may find the full list of ingredients listed on every product page.
Free samples for selected products are available at all ORBIS stores and counters.
Unfortunately, our products are not Halal certified.
We do not offer gift vouchers at this moment.
Sure! Kindly drop by our stores and consult our Beauty Advisors who will be more than happy to assist you with your concerns.
Find nearest location.
